Cancellation and refund policy

Service Guarantee & Refunds

We’re sure that we can create a logo and other design that you’ll be surprised and thrilled with, but if our designers are unable to meet your expectations with your initial designs, you may cancel your project and we’ll refund your account (less admin fees). Simply let our client support department know (AFTER presentation of first round of initial designs and BEFORE the presentation of revised designs and/or new versions based on your feedback) that you wish to cancel your project, But we never let this situation come, and with the sweat of our brow, we strive to meet your ideas to life and to exceed them in most cases. Moreover, we don’t have any hidden fee.

We never leak your secrets to anybody. All your ideas, designs remain confidential with us. To assure you of all this, we’ll also sign an NDA before starting with your project.

We’ll be there for you and with you at all times? before we start your project, while we’re doing it and after we’ve completed it. You can come to us with your problems/queries at any time and we’ll be happy to help.

We Have In-House Designers.

Once you have placed an order, your order will be assigned to a dedicated designers (one, two or three depends on what package you choose) who will be working on your order. You will be able to communicate with your designer through phone, e-mail, Skype and using our easy to use live chat application on our website.

We Offer Reasonable Prices.

Our primary goals as a business are to provide low prices, excellent support, timely delivery, and quality designs. Not only do we provide a 100% satisfaction guarantee to our customers, but we are also constantly looking for ways in which we can exceed expectations. If you would like to learn more about our design services, or if you would like to begin having your professional graphic designed, please contact us today or request a free quote now!. We look forward to getting to know your company.

You will pay the lowest price!

We guarantee you will not find any design service offering a lower price than us. Our low price also includes the widest range of services in the industry. If you ever find a service offering prices lower than ours, we will beat it to stick to our promise.

Your logo will be 100% custom made!

At Logo Design Guarantee, we design all of our customers' logos from scratch. Unlike other companies, we never use templates.This way you will have a logo that is tailor made for your company to be as successful as can be. We guarantee that your logo will be exactly what you envisioned and more.

You will have 100% copyright ownership of all your files!

When you choose us, you will have 100% copyright ownership and all of the design rights to your brand logo or other designs. No one will be able to copy or imitate any part of your design. We guarantee this by not using templates so you have a 100% unique design

You will be completely satisfied with our service!

We guarantee your satisfaction through our unbeatable, free and unlimited revisions service. With multiple design concepts to choose from and free and unlimited revisions, you will get exactly what you envisioned and more. This along with the wide range of services we offer for free will guarantee you get everything you need.

We Offer 100% Money-Back Guarantee

If you are unhappy with the designs and revisions we produce, or even if you need to cancel your order before it has been completed, we will provide a refund. We will deduct only less admin fees, even if work has been completed. We provide this guarantee because we are confident in the quality of our designs, and we want our clients to understand that there is no risk involved when doing business with us. With a talented group of hardworking designers on our team, we have absolutely no problem delivering high quality products while adhering to these high standards.

Ask cancellation before presentation of initial designs

If you wish to cancel your project before presentation of initial designs, there will be a $40 administration service charge. This is to cover credit card processing fees, administration and any initial design work that may have been started on your project.

Ask cancellation after presentation of first variation of designs

If, after the posting of first variation of designs by our designers (and before the presentation of revised designs and/or new versions based on your feedback), you wish to cancel your project, there will be a $55 service fee on Entry Packages or a $75 service fee on Professional, Exceptional packages. This is to cover payment processing fees, administration and the first design work that may have been started on your project.

We never sacrifice quality even with our very reasonable rates

You can get a company logo from 49designers for only $175 USD, but according to the Graphic Artists Guild you'll pay $2,000 to $10,000 for a corporate logo at a traditional design firm. We never sacrifice quality even with our very reasonable rates, you'll get a higher quality logo design at a better price.

Turnaround time guarantee

Once your information has been received, our designers immediately begin to create your new company logo. We guarantee you’ll see your first logo design concepts in just 2 days (48 hours, We work 7 days a week)! With 49designers, you will get top quality designs even if your custom design project is on a tight deadline.

100% satisfaction guarantee

To completely eliminate any risk, fear or uncertainty you might have, we guarantee your full satisfaction or your money back! We want you to be completely satisfied with your purchase, If you are not satisfied about the logo or other design service we design, we will continue to work until you are satisfied (FREE revisions for all design packages). If for any reason you wish to stop your project, please let us know and we will immediately refund your money!

Original guarantee

If you want custom logo design then you found the right place! We guarantee our designs are 100% Original eye catching logo created by 49designers, No clip art!

Best service guarantee

49designers is committed to providing high quality logo design and high quality Customer Service, you can contact us anytime by Live Chat tool on the Left-Bottom corner of web page.

What is different about our process?

Unlimited Concepts and Revisions

49designers provide unlimited revisions for you as part of our 100% satisfaction guarantee.

We offer unlimited concepts, which means if your first set of designs does not satisfy you we will provide another creative variation of the logo and other design services.

This is an additional service free of cost for all small or large projects. Further, if at any time in the design process you would like fresh logo concepts (fresh ideas), then we also provide 3 fresh (logo) concepts to you free of cost.

You can ask for this an unlimited time until you get what you love. Now this is totally unique to our competitors just offering "unlimited revisions" as they only revise a "previously" designed logo.

If you wanted fresh logo concepts with a competitor you would have to pay for another order. You are also unlikely to get your money back on the first order too.

This underlines a massive difference between 49designers and other logo firms. You control the design process with total flexibility.

Experience Matters!

We’re in the business of making your company look good, just like we’ve done for thousands of companies please discover our graphic design galleries for design ideas & inspiration.

Copyright Issues

If you feel that a design of yours has been used without permission by one of our designers please read the following.

If you feel that a design of yours has been copied by a designer on 49designers please submit a complaint via the contact form.

Please include the following in your message:

1. Full name.

2. Mailing address.

3. Where you can be reached.

4. The URL of the design you claim is yours.

We will need proof of your ownership of the original design, this may include trademark registration numbers, copyright documentation etc.

How to contact us

Should you have further questions or concerns about 49designers services, please complete the contact form.